Return and Privacy Policy

Please see below for our full terms and conditons

Return policy

Prior to returning an item, email explaining the reason for returning the item. Information we will require to process your return are as follows: Name, Address, order number, telephone number, and email address.

The Natural Clay Company with supply you with a return authorisation number, which you should state on any further correspondences.

Items should be returned new, within 7 days of original purchase. Only items that have been un-opened and still in their original condition will be considered for a refund or replacement



If you intend to cancel an order then cancellation should be made by using the contact form on the contact page.   If your item has already been dispatched we will treat this as a return and treat accordingly.



Your refund will be credited to the original purchaser’s credit card only and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. We do not keep and financial information when you place an order therefore when a refund is authorised it will be necessary to re-enter your credit/debit card details

Outside the United Kingdom, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.


Faulty goods

If merchandise should arrive damaged please contact us immediately and we will arrange for a replacement item to be dispatched   Damaged items should be returned to The Natural Clay Company who will reimburse any postage costs.

Delivery policy

All delivery costs are determined by the weight and dimensions of the order being placed.   Parcels up to 2Kg will be shipped 1st class recorded postage via the Royal Mail.   Parcels will NOT be delivered without an authorised signature

Parcels over 1Kg will be delivered at The Natural Clay Company’s discretion, via overnight courier service

The Natural Clay Company will make every endeavour to ship an order the same day if received before 13.00hrs.   If after this time, then your order will be shipped the following day.   After shipment of your order The Natural Clay Company cannot accept responsibility for any delays caused by the postal/courier service. All product shipped will have a tracking number whereby the location of the order may be determined.



The Natural Clay Company is committed to protecting your privacy. This Statement of Privacy applies to The Natural Clay Company Web site and governs data collection and usage at all The Natural Clay Company sites and services; it does not apply to other online or offline sites, products or services. Please read the The Natural Clay Company Statement of Privacy. The Natural Clay Company is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.


Collection of your Personal Information

As an E-commerce Web site, The Natural Clay Company collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by The Natural Clay Company is used solely for the purpose of billing and shipping your online purchases. The Natural Clay Company does not collect any information about your computer hardware and software.

The Natural Clay Company encourages you to review the privacy statements of Web sites you choose to link to from The Natural Clay Company so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the The Natural Clay Company Web site.


Use of your Personal Information

The Natural Clay Company collects and uses your personal information to process product orders and deliver the products requested. It is possible that The Natural Clay Company may also use personal information to inform you of other products or services available from The Natural Clay Company. The Natural Clay Company may also contact you via surveys to conduct research about your opinion of current services, or of potential new services that may be offered.


The Natural Clay Company:


The Natural Clay Company does not sell, rent or lease its customer lists to third parties.

The Natural Clay Company may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

The Natural Clay Company does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

The Natural Clay Company may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Natural Clay Company or the site; (b) protect and defend the rights or property of The Natural Clay Company, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of The Natural Clay Company or the public.


Control your Personal Information

The Natural Clay Company offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from The Natural Clay Company by responding directly to any email you receive with a request to remove you from the mailing list


Security of your Personal Information

The Natural Clay Company is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.


Changes to this Statement

The Natural Clay Company will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how The Natural Clay Company will use your personal information, The Natural Clay Company will prominently post such changes prior to implementing the change. The Natural Clay Company encourages you to periodically review this Statement to be informed of how The Natural Clay Company is protecting your information.

For further information on our privacy policy do not hesitate to contact us at

If you feel that we may have inaccuracies regarding information we have collated then do not hesitate to contact us at

Contact information

If for any reason you need to contact The Natural Clay Company for enquiries such as:   returns policy, privacy statement, availability of good, discounts being offered, postage and packaging charged, etc then please use the following details:

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